Shimli unificó WhatsApp, Facebook Messenger, SMS y correo en una sola bandeja de entrada conversacional. Los agentes pueden gestionar conversaciones de todos los canales desde una sola interfaz.
Los agentes de IA dejaron de ser un add-on y pasaron a ser parte nativa de la plataforma. Cada conversación puede ser atendida inicialmente por IA y escalada a humano cuando sea necesario.
El CRM se integró directamente en la bandeja de entrada. Cada conversación es un registro de CRM con historial, tags, asignación y campos personalizados.
Lanzamiento de la API v3 con 30+ endpoints para integrar mensajería, contactos, campañas, shop y CRM en sistemas externos.
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